Bridging the Gap: Improving Accessibility Software Awareness and Access for Students and Staff at UAL.
When I first began reflecting on my Action Research Project, I struggled to decide on a specific focus. I’ve always been deeply interested in exploring topics related to inclusivity, particularly in the contexts of gender and race. However, I recognised that this topic might present challenges. Without lived experience or comprehensive understanding, my perspective could be limited, leading to potential bias or an incomplete grasp of the complexities of these issues. My knowledge was largely shaped by my readings and personal interpretations, which might not fully reflect the diverse realities of others.
At the same time, I also wanted to focus on something meaningful, practical and aligned with my passion for inclusivity. I imagined a project that would not only explore ways to make our learning environment more inclusive but also directly relate to my role as an IT Specialist at LCF.
Currently, there are several issues surrounding accessibility software available to students. Many premium software options come with absurdly high price tags, leading students to either skip using them altogether or rely on free, open-source alternatives with limited functionality. This situation is especially challenging for students already struggling in their learning environments. On top of these difficulties, they also face the added burden of deciding which software would best support their specific needs, such as improving their writing or reading skills.
Over the years, I’ve observed recurring issues and questions raised by both students and staff, particularly at the start of the academic term. These include:
• What accessibility tools or software does UAL offer?
• How can I download these tools or software?
• Should I purchase the software myself, or can IT install it on my personal laptop?
• What software would be most suitable for managing my dyslexia or improving my concentration?
• Where can I go if I need support or training for these tools?
Frequently, such inquiries are directed to the IT Service Desk, but they are often forwarded to College IT Services, the Disability Department, or other teams. Unfortunately, in many cases, these emails seem to get lost in the shuffle, as no one is entirely sure how to respond.
A quick look at the Canvas page – Use of Assistive Technology reveals that UAL offers a fairly extensive list of Assistive Technology (AT) software, as detailed below:
Figure 1: Software list and availability at UAL
This lack of clarity inspired me to consider a possible solution that could streamline access to this information. I believe the best way forward is to create a centralised hub where students and staff can:
- Check the status and availability of accessibility software.
- Provide the information to access or download free tools directly.
- Find comprehensive information about each tool, including whether it’s free or requires a purchase, the types of training or support available through the university or college, and step-by-step guides for downloading and using the software.
Such a hub would not only address the current gaps but also empower students and staff to independently find the resources they need, fostering a more inclusive and efficient support system.